Frequently Asked Questions - F.A.Q.

________________

My customer account

How do I create a customer account?

Where can I find my invoices?

How do I create or modify a delivery or billing address?

I have two customer accounts

I want to change my password

I've forgotten my password or username

Where can I change my personal data?

How can I log out of my customer area?

I want to deactivate/delete my customer account

I'm having problems connecting to my customer area

Discover

My order

I have a technical question about a product?

How do I complete, modify or cancel my order?

How can I track my order?

I would like to consult my order history

Discover

Payment & Invoicing

How can I pay?

My online payment has been refused. What should I do?

Would you like to send me an invoice?

Validate a quote

Discover

Collection & Delivery

What delivery methods are available?

What's the difference between a delivery address and a billing address?

Discover

Returns & after-sales service

I would like to return my item (incomplete, defective, broken). How do I do this?

How will I be reimbursed?

Discover

And don't hesitate to contact our team, who will be delighted to help you by phone (646) 712 9672

Would you prefer us to call you back?

Free immediate call-back

You search, we find!