We are pleased to announce that we have been awarded ISO 9001 certification. This demonstrates our commitment to continuous improvement in all the activities we carry out at 123Roulement, from product selection to customer satisfaction.

What is ISO 9001?

ISO 9001 is an international standard that defines the requirements for a company's quality management and continuous improvement system. Companies that comply with this standard demonstrate their commitment to the quality of their products and services, as well as their capacity for continuous improvement.

What are the 5 benefits of implementing ISO 9001?

• Improved quality of products and services.
• Increased customer satisfaction
• Enhanced corporate reputation
• Improved operational efficiency, quality management
• Better decision-making through data collection and quality analysis

Why implement ISO 9001 at 123Roulement?

123roulement has been customer-focused for many years: increasing customer satisfaction and introducing new services are at the heart of the company's strategy. This has enabled us to launch new express parcel delivery services to satisfy individual customers throughout Europe. The parcel cabs offered to business customers enable us to meet urgent production requirements, with direct delivery within a few hours by private carrier. The Business Solutions service provides personalized follow-up for key account customers.

continuous improvement in quality and operational efficiency, thanks to high-performance data analysis solutions and quality indicators. which enable us to quickly identify sticking points and monitor service quality, by closely monitoring parcel deliveries and gathering customer feedback on products or the purchasing process.

Respond to growing demand from certain customers by strengthening its presence in various national, European and international markets. To achieve this, the company is introducing new services and adapted solutions, such as payment solutions adapted to each individual, whether private or professional, regular review of our delivery solutions to provide you with the best possible service, and customer service that listens to your needs... .

ISO 9001 certification is the key to better decision-making, and sends out a strong message of public recognition for the work we do every day in-house. It's an explicit acknowledgement from management to its business teams. It also means listening to our customers, who ask us for this certification as a guarantee of quality.