Frequently Asked Questions - F.A.Q.

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My customer account

How do I create a customer account?

Where can I find my invoices?

How do I create or modify a delivery or billing address?

I have two customer accounts

I want to change my password

I've forgotten my password or username

Where can I change my personal data?

How can I log out of my customer area?

I want to deactivate/delete my customer account

I'm having problems connecting to my customer area

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My order

I have a technical question about a product?

How do I complete, modify or cancel my order?

How can I track my order?

I would like to consult my order history

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Payment & Invoicing

How can I pay?

My online payment has been refused. What should I do?

Would you like to send me an invoice?

Can I pay on the spot?

Which stores offer Click & Collect?

Validate a quote

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Returns & after-sales service

How long does it take to get my money back?

I would like to return my item (incomplete, defective, broken). How do I do this?

How will I be reimbursed?

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And don't hesitate to contact our team, who will be delighted to help you by phone (646) 712 9672

Would you prefer us to call you back?

Free immediate call-back

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